If your product has developed a fault and is not working properly it may be due to a hardware fault that will require you to return the product to us for repair or replacement.

However before requesting an RMA Number to return a product we would advise raising a support request on-line so that our Technical Support team can perform some troubleshooting as some issues can be resolved without returning the product.

Our Technical Support team will advise if a return is required and may direct you here to complete an online RMA Request form so that we can issue an RMA Number under which you can return the faulty item.

There are other occasions where you will need to request an RMA Number to return a product, these may include:

  • Dead On Arrival (DOA) claims
  • Incorrect product received
  • Incorrectly ordered product(s)

To request an RMA Number please click on the following link and complete all the details requested.

RMA Request Form