Origin Storage's warranty procedure requires some basic troubleshooting to be performed before repairing or replacing a defective product. This troubleshooting is for your convenience as often most Origin Storage products are not defective and do not need to be returned.
You will require the following when contacting Origin Storage's Technical Support and should have this to hand before logging a support request.
• Personal information (name, address, phone number, etc.)
• Product information (product type and serial number)
• Computer information (make, model, operating system, etc.)
• Description of problem or error messages received
You can submit a support request using the "New support ticket" link above.
Once the Origin Storage Support representative has finished troubleshooting the problem, you may be required to fill in a returns request form before you return the product for repair or replacement. You will then be issued with an RMA (Return Merchandise Authorisation) number.